+44 (0)1491 411544
July 11, 2024The Power of Storytelling in Learning‘A great story is the lesson learned’ – John Yorke, Into the Woods I’ve been using storytelling as a development technique since my very first workshops. But why does storytelling help learning? John Yorke, one of the great TV producers of last fifty years, has written an entire book about WHY stories work – it’s […]
June 26, 2024There are TWO people in every performance conversationModern performance management has (mostly) moved away from old-style ‘appraisal’ where managers stood in judgement over their subordinates. There’s a recognition that managing performance is a shared activity between manager and employee, or as we like to put it: I own my performance and my manager manages it. In practice this means that employees must […]
May 29, 2024The Challenges of InclusionWhat is the point of working hard to hire a diverse workforce, if many of the people you bring in to create a wide range of voices find that their voice is not actually very welcome? Setting targets for diverse hiring is one thing, managing inclusion is another. So, let’s be honest here. Quite often […]
April 23, 2024Dealing with Poor Performance – the new starterConsider the following story – it’s a simple version of events that occur all too often in organisations of all sizes and shapes. Sam starts her new role in customer support – answering the phone to customers who have trouble with services they have purchased. She gets some training in the service offers, and is […]
March 14, 2024Dealing with Poor PerformanceI have lost track of the number of senior leaders who are convinced poor performance is endemic in their organisation – a constant nagging worry that people aren’t really delivering as well as they could. The ‘quick fix’ is usually some version of ‘difficult conversation’ training for managers. And given that the nagging worries never […]
February 27, 2024What makes for a great competency framework?Competency frameworks should be useful tools to help managers and their teams ensure they have the rights skills and capabilities to do their jobs well. Sadly, this often results in very long complex documents where even phrases like ‘speaks clearly and positively’ seems to need defining at 7 different levels across multiple job families. I […]
January 25, 2024How to Motivate the UnmotivatedFollowing on from my recent post ‘How to Motivate and Engage your People’, you might also like to read this article published in January 2022, which will give you some useful tips on how to keep your people motivated and engaged. Hacks to Motivate the Unmotivated Hedda 01491 411 544 info@3cperform.co.uk
January 25, 2024How to Motivate and Engage your PeopleThere’s a lot of snake oil available to ‘solve’ the motivation challenge. Magic elixirs that will instantly give you a well-motivated and engaged team. Sadly, if it sounds too good to be true, it probably isn’t true. Motivating a workforce, consistently, over time, requires a deliberate, meaningful process. The main elements of motivation at work […]
December 5, 2023Three Challenges for Managers Leading Career ConversationsManagers can find talking about career opportunities with their direct report colleagues remarkably challenging. Three concerns come up repeatedly. 1. I don’t want to lose this person from my team It can be very hard to see a great team member move on. However much you know it is the right thing for them, it […]
November 3, 2023Coaching Poor PerformersDealing with poor performance is often a challenge for managers. It is generally good advice to ‘focus on the performance not the person’, to avoid getting too emotionally involved in the situation. However, if you want performance to improve, you are probably going to have to coach the individual in some way. At this point, […]