Performance Management Blog

February 19, 2025Three Performance Tools to Support ChangeThree Performance Tools to Support Change   Ever since we started 3C, we have tended to work with organisations going through change, which is not surprising given that how performance is managed needs to be kept aligned with changing organisation strategies, structures and objectives. While the change process always has ups and downs, I noticed […]

January 10, 2025Thinking about your organisation’s performance challenges this year? Here’s how 3C can helpDo you need Critical Friends, Co-creation Partners, or simply to Get Stuff Done? If you need to think about improving how performance is managed, you need to think about what sort of support will create the most value for you.  After all, even if your CEO is pressing you to ‘get managers dealing with poor […]

December 3, 2024Is your performance management tangibly improving productivity?Many organisations, public and private, large and small, have seen productivity drop over the last few years, despite a sense that everyone is working longer hours, feels more stressed and often overwhelmed by pressure. How can this be, that we are working longer, but are actually less productive?   If there were a simple answer, you […]

October 16, 2024IS YOUR CULTURE HELPING OR HINDERING PERFORMANCE MANAGEMENT?New research reflects how much organisations continue to struggle to define and land effective approaches to performance management. While employers continue to invest in new tools and frameworks, anticipated impact on performance fails to deliver. And, in the worst cases, negatively impacts the employee experience. So the question for all of us in HR and […]

August 27, 2024GOAL SETTING, AI AND HIGH PERFORMANCECan AI write your teams goals for you? The short answer – Yes and No. The nuanced answer:  AI can give you some well written examples of things you could include in a goal for a specific topic (i.e. customer service) and a function or industry sector.    Most answers tend to be structured with a […]

July 11, 2024The Power of Storytelling in Learning‘A great story is the lesson learned’ – John Yorke, Into the Woods I’ve been using storytelling as a development technique since my very first workshops.  But why does storytelling help learning?  John Yorke, one of the great TV producers of last fifty years, has written an entire book about WHY stories work – it’s […]

June 26, 2024There are TWO people in every performance conversationModern performance management has (mostly) moved away from old-style ‘appraisal’ where managers stood in judgement over their subordinates.    There’s a recognition that managing performance is a shared activity between manager and employee, or as we like to put it: I own my performance and my manager manages it.   In practice this means that employees must […]

May 29, 2024The Challenges of InclusionWhat is the point of working hard to hire a diverse workforce, if many of the people you bring in to create a wide range of voices find that their voice is not actually very welcome? Setting targets for diverse hiring is one thing, managing inclusion is another. So, let’s be honest here.  Quite often […]

April 23, 2024Dealing with Poor Performance – the new starterConsider the following story – it’s a simple version of events that occur all too often in organisations of all sizes and shapes. Sam starts her new role in customer support – answering the phone to customers who have trouble with services they have purchased.  She gets some training in the service offers, and is […]

March 14, 2024Dealing with Poor PerformanceI have lost track of the number of senior leaders who are convinced poor performance is endemic in their organisation – a constant nagging worry that people aren’t really delivering as well as they could. The ‘quick fix’ is usually some version of ‘difficult conversation’ training for managers.  And given that the nagging worries never […]

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