Must-Have Conversations to motivate and manage your people

4 x 90-minute virtual workshops for managers

Must-Have Conversations to motivate and manage your people

Four x 90-minute energising workshops that will help you create sustainable and remarkable results for your managers.  All workshops are delivered virtually for a maximum of 10 delegates.

Available to deliver yourself in-house, or by a 3C facilitator.


  1. Meaningful Performance Conversations & Setting Expectations

 Learning Objectives:

  • 3 levels of “must-have” conversations
  • The Big 5– what content should we be including in our 3 levels of “must-have” conversations?
  • Setting expectations exercises and action planning– individual and organisation
  1. Coaching for Performance – supercharge Performance Conversations

Learning Objectives:

  • Directive versus non-directive learning and coaching– what’s my default style? What does my team need?
  • GROW coaching – practice
  • Motivation coaching – Mastery, Autonomy, Purpose
  • My coaching quick wins
  1. Feedback Conversations – rewarding and outcome focussed

Learning Objectives

  • What impact is my feedback having? Am I giving my team the messages they need?
  • Have a selection of tips and tools to prepare and deliver “fantastic” feedback
  • Understand and manage possible reactions to feedback conversations
  • Preparation and practice
  1. Poor / Under Performance Conversations

Learning Objectives:

  • Understanding Poor Performance Drivers
  • Understanding Under Performance Drivers
  • Case study practice
  • Planning how to identify and handle Poor/Under performance

Included in the workshop - The Performance Management Playbook

Clients say...

"Fantastic use of tech.  Thank you - this was really thought-provoking, and thanks also to the actors Adam and Pippa for making it very engaging!"

‘Forum Theatre Live’ Delegate, Canterbury Christ Church University

I cannot recommend your Virtual Trainer programme highly enough.  Thank you Hedda for facilitating such a fabulous programme and in such a very skilful and concise manner.  I am so pleased that I was able to participate and be a part of such an engaging group of people.  I can’t wait to share my new found knowledge with my colleagues and have already made some changes to my eLearning and Library support training session – chat, teaching a process, management grid, icebreakers here we come!

Lisa Harvey, eLearning Support Officer, Royal United Hospitals Bath NHS Foundation Trust

“We couldn’t have designed our new approach to Performance Management without 3C.  They know their stuff, and work from a strong evidence base.  Engaging a large, global organisation is never easy– 3C have shown they understand our challenges and have most importantly helped us re-purpose our performance management to deliver our strategy as well as massively simplify the process for our workforce.”

Bernadette Bruton, Global Talent and OD Director, Aviva plc

Hedda, you were marvellous at directing/guiding us all in the right direction with sublime ease… well, you made it look that easy anyway!  I believe all of the team learnt a considerable amount of useful techniques to use going forwards as virtual trainers.  You ensured that everyone was included and carried us all along excellently.  It was good to see our Advisors blossoming ‘virtually’ as each day went by.

Pete George, Health & Safety Manager, Howdens

I noticed a real difference in the quality of performance conversations I could have with my team after they had been on the ‘It’s My Conversation’ programme.  Conversations with those who had been on the programme were more meaningful, more constructive and a much better use of both of our time, compared with those who had not. I did the programme myself and found its approach deeply engaging and a very powerful learning experience.

Lucy Hoyte, Strategy Team Leader, Westminster City Council

Who we've worked with...

Since 2001, we’ve been transforming performance management in professional, engineering, financial, legal, academic, technical, and government organisations worldwide.